Refund policy

To start a return, you can contact us at info@canicool.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address:

INUTEQ Switzerland GmbH, 
Industriestrasse 25a,
CH-3178 Bösingen,
Switzerland.

You can always contact us for any return question at info@canicool.com. Die Shipping costs are the responsibility of the buyer. Shipping costs are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Versandkosten 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@canicool.com.